Unify data. Personalize journeys.
Strengthen relationships.
Generative AI is reshaping how businesses communicate, produce, and engage.
At Eminence Industrie, we help enterprises harness generative AI to accelerate content creation, automate customer interactions, and deliver ultra-personalized experiences — all with full control, data privacy, and brand consistency.
Problem Solved
- Disconnected customer data across departments and systems
- No unified view of accounts, stakeholders, and interactions
- Manual processes slowing down sales and service teams
- Difficulty in measuring customer engagement and lifecycle value
- Inability to personalize experiences at scale
Key Strategic Axes
CRM strategy & roadmap
We help you define a long-term vision for your CRM, aligned with your business goals. From opportunity mapping to stakeholder alignment, we guide the strategic integration of CRM across your value chain.
CRM integration & architecture
We ensure seamless integration of your CRM with ERP systems, CDPs, customer service tools, and marketing platforms — for real-time, 360° visibility.
Marketing automation & CRM alignment
Our solutions bridge CRM and marketing automation platforms (email, ads, lead scoring, reactivation campaigns) to drive consistent and data-driven customer journeys.
Predictive CRM & AI
Using AI and data models, we help you anticipate customer behavior, automate decision-making, and deliver smart, personalized actions at each stage of the journey.
Governance, security & compliance
We implement strong governance models (RACI, processes, tagging) and ensure CRM architectures respect GDPR, ISO 27001, and local data protection standards (Swiss-hosted available).
Process
From AI to digitalization, we drive efficiency and innovation
Eminence Industry’s business process is centered on continuous operation, rigorous quality control, and the application of AI to optimize efficiency and accelerate project delivery. Our process is built around four key steps that ensure speed, accuracy, and scalability:
- Accelerated project delivery – A multi-regional teams that ensure seamless project integration.
- Cost efficiency – AI and automation reduce costs while maximizing resources.
- Quality assurance – Daily review and validation maintain the highest standards.
- Reduced risk & increased accuracy – Automation minimizes human error and enhances precision.
Process & Methodology
1. Business & needs assessment
Deep-dive into your customer lifecycle, touchpoints, and data ecosystem.
2. CRM strategy definition
Roadmap, KPIs, use cases, and stakeholder roles.
3. Solution design & integration
Platform configuration, workflow automation, and system integration.
4. Change management & training
User onboarding, documentation, and long-term adoption planning.
5. Continuous support & optimization
Post-deployment monitoring, feature improvements, and performance reviews.
Our tools
Our services
Related Services
Driving innovation, efficiency, and impact
The values of Eminence Industry
We believe CRM should serve your teams and your clients — not just your data warehouse. That’s why we build CRM systems that are flexible, ethically governed, and fully aligned with your operational context. Our approach prioritizes user adoption, strategic ROI, and data sovereignty when required.